Efficient IT solutions tailored for care homes

In the heart of Staffordshire lies a bustling and thriving care home community. With various needs and requirements, digital technology has become integral to providing efficient and effective care for residents. As such, IT support in care homes has become increasingly crucial in ensuring the smooth running of day-to-day operations.

Care homes have unique IT needs that require a specialised approach. IT support for care homes should focus on providing tailored solutions that account for this sector's specific requirements. This includes maintaining and troubleshooting essential software, hardware, and network infrastructure.

Imagine a resident's emergency call system malfunctioning due to a faulty network connection, causing delays in responding to their needs.

In the fast-paced healthcare environment, every second matters. That is why IT support for care homes must provide quick and reliable solutions to minimise disruptions.

Additionally, given that many care homes operate 24/7, it is crucial to have dependable IT support available. This ensures that any technical issues can be addressed promptly, minimising downtime and ensuring uninterrupted care for residents.

Clyk: Offering quick and responsive IT support for care homes

At Clyk, we understand the unique needs of care homes and provide specialised IT support services tailored to this sector. Our team of experienced technicians offers fast and reliable solutions to keep your operations running smoothly.

With 40 years of combined experience and a 7-minute response time, our technicians are well-equipped to handle any IT issue that may arise in your care home.

We offer comprehensive support for all your IT needs, from hardware and software maintenance to network infrastructure management.

We don't just provide services; we build partnerships. Our team works closely with care home staff to understand their specific needs and develop customised solutions that meet those needs effectively.

An IT with a heart for both digital and green solutions

Besides providing efficient IT solutions, we are also committed to promoting green practices. We understand the importance of sustainability in care homes and strive to minimise our carbon footprint through eco-friendly IT solutions.

Our team can help your care home adopt green practices such as paperless record-keeping, energy-efficient hardware, and virtual communication tools. Not only does this reduce costs and waste, but it also aligns with the values of many care homes focused on promoting environmental sustainability.

Redefining care with expert IT support care home solutions

As technology advances, care homes must keep up with the latest IT solutions. With Clyk by your side and our constant drive for innovation, you can stay ahead of the curve and provide the best care possible for your residents.

We take care of you, and you take care of your residents – that's our philosophy.

Ready to take your care home's IT to the next level?

It's time to step up and give the residents in your care the best possible support with reliable IT support for care homes.

Don't wait any longer; contact us now. Your residents deserve it.

Improve resident care with reliable IT support

Your business deserves to experience the Clyk difference

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Frequently asked questions

Do you hold relevant security certifications, such as ISO 27001 or the Cyber Essentials, demonstrating a commitment to data security in a healthcare environment?

We hold the Cyber Essentials Accreditation and help lots of other businesses get accredited. We don’t currently hold ISO 27001 but we can demonstrate that we adhere to it. Security is very important to us.

Do you offer data encryption for resident and staff information, including medical records, financial details, and personal data? How do you ensure compliance with data protection regulations like the UK GDPR?

We offer data encryption for your servers and computers. Our client data is secured within our CRM. Your passwords are in a secure password manager and are only ever shared via a secure link. All our data is encrypted.

What specific cybersecurity measures do you employ to protect our systems from malware, phishing attacks, ransomware, and unauthorised access, considering the sensitive nature of resident data?

We set you up with our protection all covered under the managed services packages, so no more annoying pop-ups about anti-virus! We do everything we can on our end and also train your staff about those pesky emails and other threats through our Cyber Campus software.

Do you offer training programs for our staff on cybersecurity best practices, such as password hygiene and phishing awareness, to minimise human error risks?

Yes, our cyber campus software keeps staff trained in all matters of security such as phishing, public wifi, etc.

Do you provide 24/7 remote monitoring and support for our IT infrastructure to ensure prompt resolution of any issues that could disrupt resident care?

Yes, this is all included in our managed services package. Our response time is 4 minutes! This is someone replying to you to either help you right away or within minutes. You can even schedule a time with us if it suits you better.

Do you have a comprehensive disaster recovery plan to minimize downtime in case of hardware failures, power outages, or cyberattacks?

We can make you a bespoke disaster recovery plan and depending on the size of your infrastructure you should be up and running within 24-48 hours.

Are you familiar with the General Data Protection Regulation (GDPR) and its requirements for data protection and privacy? Can you help us ensure our IT practices comply with GDPR regulations?

Yes, we are familiar with GDPR rules and what you need to do to be safe and secure. We uphold robust security measures to safeguard client data from unauthorised access and against cyber threats.

What specific IT services do you offer (e.g., network management, desktop support, cybersecurity)? Can you tailor a package to our specific needs?

We offer a bespoke package for Care Homes - providing everything you need in one simple package! This package includes Managed Services, Backups, and Cyber Campus.

Do you know about the Care Quality Commission (CQC) and how do you help to meet the requirements?

Yes, we help care homes create visitor entry systems, be more responsive through use of electronic questionnaires, be effective by ensuring reliable IT infrastructure, this ensures smooth operation of care management software, medication management systems, and communication tools used for resident care delivery. This also protects resident data cutting out human errors and paperwork.

How do you structure your fees (fixed monthly cost, per-user pricing, additional charges)? Are there any hidden costs we should be aware of?

Our pricing is very transparent, we charge per device we manage depending on the package you require. Any additional charges will be quoted. We charge per user for backups and Cyber Campus. If you require an IT project this will be quoted and agreed upon before we start any work. Check out our Managed Services PDF, this will tell you exactly what is included in the different packages we offer.

Can your services scale to accommodate changes in our resident population, staff numbers, or evolving IT needs of the care home?

Yes, as you add additional staff members we can onboard them and set them up for you taking the hassle out of hiring and firing! Also, as you grow, in our review meetings we will advise you on different software or hardware you may need if your firm is growing to help you with demand and efficiency.

What level of dedicated customer service do you offer? Is there a named point of contact for our IT needs, and how quickly can we expect a response?

Our customer service is something we take pride in, with a real human to speak to from our Staffordshire Office you will always get the answers you need. Our team is aware of all the companies we manage and our extensive CRM system will allow any member of our team to help you. You can expect a response on average in 2 minutes!

How often are our data backups performed? Where are the backups stored (on-site, off-site, cloud)?

How often are our data backups performed? Where are the backups stored (on-site, off-site, cloud)?

How have you specifically helped a care home improve?

We have helped a care home move from four paper questionnaires to one electronic questionnaire. This saved hours collating results not to mention the printing costs! The results are all immediate and viewable on a dashboard to inform the staff in real-time. Please read the case study for a deeper dive into how we have helped care homes.

Can you provide us with references from other care homes that use your services?

Of course, here is a testimonial from Anne Littleton the Director of Mayfield Care Home. “The staff at Clyk at very knowledgeable and is known for their professionalism and ability to deliver a fast service that resolves technical problems in no time. Always willing to offer advice and their responsiveness is exemplary. They are always willing to go the extra mile to deliver customer satisfaction.”