RMM Software Benefits: Why Remote Monitoring and Management Is Vital

Emma Challinor

Chief Creative Officer

November 17, 2023

Have you ever been puzzled by tech troubles when you should focus on growing your business? That's where remote monitoring and management (RMM) steps in. 

It's a bit like having an all-seeing IT specialist constantly checking on your systems to prevent issues before they become headaches. For small to mid-sized enterprises, RMM is the tool that keeps the cogs of your IT machinery well-oiled and humming without a hitch.

Through this blog, you'll delve into the nuts and bolts of 'MSP remote monitoring and management' and grasp 'what is remote monitoring and management.' So, get ready to see how RMM isn't just a good-to-have but a must-have for your thriving enterprise.

RMM software definition: What is remote monitoring and management?

What is remote monitoring and management (RMM)? 

Remote monitoring and management, or RMM, is a sophisticated technology that lets you oversee and coordinate your company's IT systems from anywhere. Imagine having the power to spot a computer hiccup before it turns into downtime, all from the comfort of your desk—or even your sofa. It's like having a dedicated IT team on standby, only they're working through the cloud.

But this isn't just about watching over your systems; RMM often resolves issues before you even know they exist. It's a seamless way to keep your tech in check, ensure security updates are applied, and manage pesky IT problems swiftly. 

What are the differences between MDM and RMM?

MDM vs. RMM: Differences and similarities

Mobile Device Management (MDM) and RMM are both pivotal in managing your IT landscape, but they serve different purposes.

MDM is specialised for managing and securing your mobile devices. It's about overseeing, configuring, and protecting your smartphones, tablets, and laptops on the go. Think of it as a dedicated caretaker for all things mobile in your business.

On the other hand, RMM provides a broader scope. It's about keeping an eye on your entire IT infrastructure—servers, workstations, and network devices included. While it also covers mobile devices, it extends its vigilance to the whole network. RMM is like having a watchtower that gives you a panoramic view of your company's IT health, ensuring everything runs without a hitch.

In essence, MDM zeroes in on mobile device governance, while RMM offers a wider lens over your complete IT territory. Both are crucial; MDM ensures your mobile assets are well-managed and secure, while RMM keeps the broader IT environment in check, proactive, and under control.

Top RMM services in 2023

Top RMM services: What does RMM software do to improve your service delivery?

Remote monitoring and management (RMM) may sound like jargon, but it's actually the backbone of keeping your business's IT operations tickety-boo. Let's see what RMM software can really do for your business. 

Proactive maintenance

First off, RMM is about being proactive, not reactive. It's the difference between catching a potential issue before it disrupts your work and scrambling to fix problems after they've brought your day to a standstill. This involves regular system check-ups, software updates, and patch management—all done remotely. 

Security management

Then, there's the security aspect. RMM tools keep a vigilant watch over your network, much like a night watchman, but for your virtual walls. They'll manage antivirus updates, firewalls, and other security protocols to fend off any cyber nasties that might fancy a crack at your data.

Asset management

Asset management is another task on the RMM agenda. This means keeping track of all your IT assets—be it laptops, mobile devices, or that dusty old server in the corner. RMM systems maintain an inventory of your hardware and software, making sure everything's accounted for and up to date.

Performance monitoring

Performance monitoring is also part of the deal. MSPs use RMM tools to work tirelessly to monitor the health of their clients' systems. Think of them as the IT equivalent of a fitness tracker, constantly checking the pulse of your network to ensure it's not overworked or under stress.

Remote support

When issues do arise, remote support is a key feature of remote monitoring and management. Instead of waiting ages for an IT body to show up with a screwdriver, RMM allows problems to be addressed pronto, directly from a remote location. This means less downtime for you and more time spent on what you do best—running your business.

Reporting and analytics

Lastly, RMM provides reporting and analytics. You'll get insights into the performance and health of your IT environment, all wrapped up in neat reports. This isn't just data for the sake of it; it's valuable intel that helps you make informed decisions about your IT needs.

What is remote monitoring and management: Benefits of using RMM software

Benefits of using remote management software aside from automation & productivity

Now that you understand what remote monitoring and management are and their services, let's explain further how RMM platforms can help your business in the long run. 

RMM tools slash downtime & boost productivity

With remote monitoring and management (RMM), you're essentially drafting in a digital workforce to monitor your IT systems 24/7. This round-the-clock surveillance slashes downtime because potential hiccups are spotted—and often sorted—before they escalate into full-blown problems. RMM keeps things ticking over nicely, allowing you and your team to crack on with the day job without pesky IT interruptions.

Best RMM software results in cost savings

You're savvy with your budget, so you'll appreciate this: RMM can save you a pretty penny. Think about it—you're cutting the cost of IT support call-outs and reducing the lost revenue from downtime. Not to mention, by keeping your software updated and your systems optimised, you're squeezing the best performance out of your current tech, delaying the need for expensive upgrades.

RMM platform helps in preventative measures

It's not just about fixing issues as they happen; it's about preventing them in the first place. RMM is like having a health check plan for your computers and networks. It spots the early signs of trouble, meaning you can nip problems in the bud before they bloom into full-scale crises. This proactive approach saves time, money, and a whole lot of stress.

RMM technology enhances your security

Security isn't just a buzzword—it's your digital fortress. RMM fortifies this fortress by ensuring that security measures are always up to scratch. Regular updates and patches mean you're less vulnerable to the latest cyber threats. Think of RMM as your own cyber-security guard, patrolling the perimeters of your network, and keeping an eye out for trouble.

Remote monitoring and management software provides insightful reporting

You don't have to be a tech whiz to understand the state of your IT. RMM provides clear, concise reports, giving you the lowdown on your systems' health without all the jargon. You'll know exactly where you stand and what you need to do to keep your IT infrastructure in tip-top shape.

Real-time monitoring and managing help in business scalability 

Your business is going places, and your IT needs to keep pace. RMM is like an elastic band, stretching to fit your growing requirements. As your business expands, so does your digital estate, and RMM grows with you, ensuring all new tech is brought under its protective wing without fuss or fanfare.

RMM integration aids in smoother customer service

Your customers expect smooth service without interruption. By ensuring your IT systems are reliable, RMM helps you deliver just that. With fewer IT-related hiccups, you can provide a consistent, professional service that keeps customers coming back for more.

You can focus more on your business

Let's face it, you didn't go into business to fiddle with firewalls and wrangle with routers. RMM frees you from the IT nitty-gritty, so you can focus on what you do best: growing your business and nurturing customer relationships.

No need to worry about software solutions or device monitoring 

Finally, perhaps the greatest benefit of all is peace of mind. With RMM, you can rest easy knowing that your IT is in good hands. You're freed from the worry of what's happening behind those screens (and all that technical stuff), safe in the knowledge that your digital domain is being watched over and cared for. Now, isn't that a weight off your mind?

Best 5 software in MSP remote monitoring and management

Best 5 MSP remote monitoring and management software of 2023

Choosing the ideal RMM software for your team is as important a decision as working with the right MSP partner. But, what are your options? 

1. NinjaRMM by NinjaOne

This is a cloud-based solution that excels in overseeing both the performance and security aspects of your IT infrastructure. It's equipped to handle endpoints across Windows, macOS, and Linux, which includes the capability to monitor virtual environments. For those who rely on a mixed-device environment, this tool could be particularly beneficial.

2. Atera

This SaaS package is a one-stop shop for IT monitoring and management, which includes automated monitoring, patch management, and remote troubleshooting tools. It integrates these with a task management system, using a ticketing workflow that's ideal for teams looking to streamline their operations and response times. This could be a boon for enhancing team collaboration and efficiency.

3. SuperOps

Positioning itself as a unified PSA-RMM platform, SuperOps is geared towards smart automation. It offers a robust feature set for managing alerts, patches, and policies, enabling proactive management of client endpoints at scale. For businesses that manage a large number of endpoints, SuperOps' focus on automation can significantly cut down manual workloads.

4. N-able N-sight

Notable for its comprehensive dashboard and network path visualisation, this tool provides an extensive suite of functionalities including network discovery, remote monitoring, and customisable reporting. The visual mapping capabilities could be particularly useful for businesses that require a granular view of their network's performance and health.

5. Barracuda RMM

This cloud-based platform serves as a foundational block for security management which can be extended with additional modules for network monitoring and help desk support. It’s particularly suitable for organisations that want a security-first RMM approach with the flexibility to add more functionalities as needed.

Looking for the best MSP remote monitoring and management? Here's Clyk!

Partner with the premier MSP remote monitoring and management tool with Clyk

In a world teeming with generic IT solutions, Clyk stands out as a managed service provider, offering bespoke remote monitoring and management that's tuned to the unique frequency of your business. Take Tom Follwell, Director at Follwells, who discovered that our rapid response times and expert guidance meant his IT operations shifted from sluggish to superfast, without a hitch.

You've got your own set of challenges, and our tailored RMM solutions are designed to meet them head-on. Imagine IT support that not only understands your immediate needs but anticipates future demands, providing seamless, proactive service.

Don't let IT woes slow you down. Reach out to us now, where robust cybersecurity and a customer-centric ethos converge to keep your operations humming. Get in touch today at 01782-479-005 or send an email to us at success@clyk.tech. 

Frequently asked questions

What are the integrations between PSA and RMM?

When discussing the synergy between Professional Services Automation (PSA) and Remote Monitoring and Management (RMM), it's pivotal to note that a managed service provider (MSP) employs these integrations to streamline business operations. The unified platform not only helps MSPs monitor client endpoints efficiently but also enhances the delivery of managed services. This centralised management system often referred to as remote IT management, allows for proactive monitoring and management, elevating the standard of routine maintenance tasks.

Can RMM tools automate and alert for enhanced network management?

Absolutely, RMM tools are designed to automate numerous network management tasks. The automation capabilities extend to generating alerts that help MSPs to proactively address issues. This proactive approach to network management is what sets apart advanced monitoring software, allowing for real-time supervision and intervention.

How does unifying hardware and software monitoring enhance MSP operations?

By unifying hardware and software monitoring, an MSP can provide a more cohesive management solution. This centralised approach, facilitated by cloud RMM, allows MSPs to offer remote control and remote monitoring software capabilities more efficiently. It streamlines the monitoring capabilities required for comprehensive network management and supports MSPs in delivering high-quality managed IT services.