Revolutionising IT Management: Co-Managed Services Empower Your Internal IT Team

Benjamin Leo Challinor


March 5, 2024

In today's fast-paced business landscape, the role of Information Technology (IT) infrastructure cannot be overstated. From streamlining operations to enhancing customer experiences, IT forms the backbone of modern enterprises. However, managing IT effectively can be daunting, especially for organisations with limited resources or expertise.

This is where co-managed services come into play, offering a collaborative approach that leverages both internal IT teams and external service providers to optimise IT operations. In this article, we'll delve into IT infrastructure components and explore how co-managed IT services can revolutionise how businesses operate.

Maintenance and Services: Ensuring smooth operations with co-managed solutions

Definition of co-managed services

Traditionally, businesses have relied on two primary models for IT support: in-house teams and fully managed service providers (MSPs). While both have their merits, they also come with their own set of challenges. In-house teams may need more expertise or resources to handle complex IT issues, while MSPs may only sometimes align with the unique needs of the business.

This is where the co-managed IT service model comes in. It offers the best of both worlds by allowing businesses to retain control over their IT operations while leveraging the expertise and resources of an external service provider.

Essentially, co-managed IT support can help augment the capabilities of an internal IT team, filling in skills gaps and providing additional technical resources as needed.

Benefits from Co-Managed Services: Maximising efficiency with collaborative IT management

The advantages of co-managed IT services

One of the key advantages of the co-managed IT model is flexibility. Unlike traditional managed services, where the provider takes full control of IT operations, co-managed IT services allow businesses to choose the right level of support based on their specific needs. Whether it's 24/7 monitoring or project-based assistance, businesses can scale their IT support as needed.

Another advantage is access to specialised expertise. Co-managed IT services provide businesses with access to a team of skilled professionals who can offer guidance and support across a wide range of IT disciplines. This particularly benefits organisations with complex IT environments or niche technology requirements.

Furthermore, co-managed services can help organisations save both time and resources. Internal IT teams can focus on more strategic initiatives that drive business growth by outsourcing routine IT tasks to a trusted service provider. This increases productivity and ensures that IT resources are allocated effectively to support the organisation's core objectives.

How Services Are Delivered: Exploring the co-managed service model

The components of IT infrastructure

When we talk about IT infrastructure, we're referring to the underlying framework that supports the delivery of IT services within an organisation. This includes hardware, software, networking components, and other technology resources that are essential for day-to-day operations.


This includes servers, storage devices, network equipment, and end-user devices such as desktops, laptops, and mobile devices. Hardware forms the physical foundation of IT infrastructure and plays a crucial role in supporting various business functions.


Software encompasses operating systems, applications, databases, and other programs that enable users to perform specific tasks. Whether it's productivity software for office tasks or specialised applications for industry-specific processes, software is essential for optimising business operations.


Networking components such as routers, switches, firewalls, and wireless access points form the backbone of communication within an organisation. A robust network infrastructure is critical for ensuring seamless connectivity and data transfer between devices and systems.


With the increasing threat of cyberattacks and data breaches, security has become a top priority for organisations of all sizes. Security components such as antivirus software, firewalls, intrusion detection systems, and encryption technologies help safeguard sensitive information and protect against unauthorised access.

Cloud services

In recent years, cloud computing has emerged as a game-changer in IT infrastructure. Cloud services such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) offer scalable and cost-effective solutions for hosting applications, storing data, and delivering IT services.

Keeping Services Up-to-Date: The role of co-managed services in maintaining IT infrastructure

The role of co-managed IT services in managing IT infrastructure

Augmenting internal IT teams

One of the primary functions of co-managed IT services is to augment the capabilities of internal IT teams. Whether it's providing additional technical resources to handle support tickets and requests or offering expertise in niche areas such as cloud migration or cybersecurity, co-managed IT support can help organisations bridge the skills gap and ensure that their IT infrastructure is looked after properly or managed well.

Strategic IT planning and execution

By partnering with a co-managed service provider, organisations can free up valuable time and resources that can be redirected towards strategic IT tasks and projects. Rather than constantly managing their systems, internal IT teams can focus on initiatives that drive innovation and support the organisation's long-term business goals. This strategic alignment ensures that IT investments are optimised to deliver maximum value to the organisation.

Scalable and flexible support

One of the key benefits of co-managed services is scalability. Whether it's expanding operations into new markets or integrating new technologies into existing infrastructure, co-managed IT services can scale up or down to meet the evolving needs of the business. This flexibility allows organisations to adapt to changing market conditions and seize new opportunities without being constrained by limited resources or expertise.

Understanding the Definition of Co-Managed: A closer look at collaborative IT management

The pros and cons of co-managed IT services


Access to specialised expertise: Co-managed services provide access to a team of skilled professionals who can offer guidance and support across a wide range of IT disciplines.

• Flexibility and scalability: Businesses can choose the right level of support based on their specific needs and can scale up or down as required.

• Cost savings: By outsourcing routine IT tasks to a trusted service provider, organisations can save time and resources, allowing internal IT teams to focus on strategic initiatives.


• Integration challenges: Integrating external service providers with internal IT teams can pose challenges in communication, collaboration, and workflow management.

• Security concerns: Sharing sensitive information with third-party vendors can raise security concerns, particularly in industries with strict compliance requirements.

• Dependency on external providers: Over-reliance on external service providers may limit the autonomy of internal IT teams and hinder their ability to develop in-house expertise.

What's the Difference: Comparing co-managed services with traditional IT outsourcing

The role of managed IT services in empowering internal IT departments

In conclusion, co-managed IT services offer a collaborative approach to managing IT infrastructure that combines the strengths of internal IT teams with the expertise and resources of external service providers. By leveraging this hybrid model, organisations can augment their internal capabilities, streamline IT operations, and focus on strategic initiatives that drive business growth.

However, successful implementation requires careful planning, effective communication, and a clear understanding of the unique needs and challenges of the organisation. Ultimately, co-managed IT services have the potential to revolutionise the way businesses manage their IT infrastructure, unlocking new opportunities for innovation, efficiency, and growth.

It's Not About Replacing: Leveraging co-managed services to enhance internal IT capabilities

Co-managed IT support can help your internal IT team!

Looking to optimise your IT operations and empower your internal IT team? Contact Clyk today at or call us at 01782-479-005. Our expert team can provide line support coverage, escalate issues for support, offer project support, and help you save time and resources by partially outsourcing IT support.

With our remote monitoring management and project management services, we can create a partnership that allows your business to focus on strategic IT tasks. Discover the model that allows businesses to thrive with Clyk's management tools tailored to your business needs. Reach out now and let us support your team with the expertise and tools they need to succeed.

Finding the Best Fit: Customising co-managed solutions to meet your business needs


What are co-managed services?

Co-managed services, also known as co-managed IT services, refer to a collaborative approach to IT management where businesses partner with external service providers to supplement their internal IT departments. Unlike fully managed services, where the provider takes full control, co-managed services allow businesses to retain control over their IT operations while leveraging the expertise and resources of an external partner.

How do co-managed services differ from traditional managed IT services?

Traditional managed IT services typically involve outsourcing the management of IT infrastructure to a third-party provider, who assumes full responsibility for service management. In contrast, co-managed services provide businesses with the flexibility to choose the right kind of managed help from outside while retaining control over certain aspects of IT management. This allows businesses to tailor their IT support to meet their specific needs and requirements.

What are the benefits of co-managed services for internal IT departments?

Co-managed services offer several benefits for internal IT departments. Firstly, they provide access to additional technical resources and expertise, enabling internal teams to augment their capabilities and address skills gaps. Additionally, co-managed services can help internal IT departments focus on strategic initiatives and business needs by outsourcing routine tasks and service management to external partners. This ensures that internal IT teams can allocate their time and resources more effectively, driving greater value for the organisation.

How can co-managed IT services benefit businesses?

Co-managed IT services can provide businesses with a range of benefits, including enhanced flexibility and scalability. By partnering with a co-managed service provider, businesses can scale their IT support up or down according to their changing needs without the need for significant investment or infrastructure changes. Additionally, co-managed services may offer access to specialised expertise and resources that may not be available internally, allowing businesses to address complex IT challenges more effectively.

What role does the MSP play in co-managed IT services?

In a co-managed IT services model, the Managed Service Provider (MSP) acts as a strategic partner to the internal IT department. The MSP provides support and expertise in areas such as service management, 1st and 2nd line services, and 3rd line escalation support. By working collaboratively with the internal IT team, the MSP helps ensure that the organisation's IT infrastructure is managed effectively and aligned with business goals.

How can co-managed IT services help many businesses?

Co-managed IT services may be particularly beneficial for businesses with existing IT teams that are looking to optimise their IT operations and support capabilities. By leveraging the expertise and resources of a co-managed service provider, businesses can enhance their service management processes, address skills gaps, and improve overall efficiency. Ultimately, co-managed IT services offer a flexible and cost-effective solution for businesses looking to meet their IT needs while retaining control over their IT operations.